Refund Policy
Thank you for your purchase at SharedResourceForum. If you are not entirely satisfied with your order, we're here to help. This policy outlines the circumstances under which a refund may be granted, and the process for initiating a refund.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, including perishable goods such as food, flowers, or magazines. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Refund Process
If you need to return an item, send us an email at our contact page on sharedresourceforum.sbs and return the item to: Via Tribunali, 32, Naples, 80138, Italy.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +39 081 459000.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at our contact page on sharedresourceforum.sbs and send your item to: Via Tribunali, 32, Naples, 80138, Italy.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund Policy, please contact us at +39 081 459000.
This Refund Policy was last updated on January 1, 2023.